Any item purchased from Unique Feats may be returned within 30 days of date received for an exchange or a full
refund excluding
shipping/insurance cost,
as long as the item is in its original, unused condition, with no missing,
broken, or exchanged stones and the finish of both metal and stone(s) is
unscratched and unmarred. You must email us at info@uniquefeats.com before returning the item to obtain a return
authorization number, otherwise the package cannot be accepted. All returns
must be shipped with the same gift box it was received in. Please package the return well, as we are not
be responsible for items damaged in shipping. We recommend all returns be
insured. Please note UPS provides up to $100.00 insurance without additional
charge. We are not responsible for
shipping/insurance cost of the return. If you choose not to insure the return,
we will not be responsible for lost or damaged returns.
Holiday/Christmas
gift returns – please email us by January 5 if you wish to return or
exchange an item received as a Christmas or Holiday Gift. Please provide the name of the purchaser in
the email. All returned items must be
postmarked by January 10. Please
package the return well, as we will not be responsible for items damaged in shipping.
We recommend all returns be insured.
Please note UPS provides up to $100.00 insurance without additional
charge. We are not responsible for
shipping/insurance cost of the return. If you choose not to insure the return,
we will not be responsible for lost or damaged returns.
Customer Satisfaction
All items made by Unique Feats are hand crafted and many are delicate. If for any reason you experience a problem that is not due to mishandling or accident, please contact us.